Mental health

Niagara Region Mental Health offers free counselling, treatment and case management services for youth, adults and seniors with serious and persistent mental illness.

  • For mental health emergencies, call 911
  • For mental health crisis, call COAST at 1-866-550-5205 ext. 1
  • For children under the age of 18, visit Pathstone or call Contact Niagara at 905-684-3407

Mental health services

Individuals served by this service often have co-existing problems such as homelessness, substance abuse or involvement with the judicial system.

Eligibility

To qualify for this service, an individual must meet all of the following criteria:

  • Must be 16 years of age or older
  • Live with a psychotic disorder, such as schizophrenia or bipolar disorder with psychotic features
  • Experience ongoing illness that impacts several aspects of their life, including activities of daily living, housing, finances, general health and relationships
  • Have had multiple hospital admissions
  • Need treatment support provided in their home or community
  • Have not been successful with less intensive programming
  • Have a focus on recovery
  • Can work with a team of professionals

This service provides counselling, treatment and ongoing follow-up support. Service is provided by a multidisciplinary, community based mental health team of registered nurses, occupational therapists, social workers and mental health case workers.

Eligibility

  • 16 years of age or older
  • Diagnosed with severe and persistent mental illness including anxiety, depression, bipolar disorder, schizophrenia or other psychotic illness
  • Has difficulty engaging with traditional mental health services or requiring varying levels of support over time
  • Willing to work towards recovery

Psychosis refers to a loss of contact with reality. Psychosis can be treated, and many people make a good recovery, especially if they get help early.

Eligibility

  • 14 to 35 years of age
  • Suspect they're experiencing symptoms of psychosis or have been diagnosed with a first episode of psychosis

If a person doesn't meet the criteria for this service, we'll provide information for other services that are available.

This service provides mental health support to seniors in a safe environment of their choosing. Program staff includes a nurse, mental health caseworker, occupational therapist and social worker who provide:

  • Advocacy
  • Counselling
  • Health teachings (medication, diagnosis, symptoms and recovery)
  • Support for family and links to community supports
  • Treatment

Eligibility

  • 60 years of age or older
  • Living with significant mental health challenges that may be undiagnosed
  • Diagnosed with an illness such as depression, anxiety, schizophrenia or bipolar disorder
  • Willing to work towards recovery

This service is not for:

  • Individuals living in long-term care
  • Dementia / cognitive impairment as primary presenting issue
  • Crisis response

Assessment, treatment planning and counselling for young people experiencing emerging mental health or addiction concerns. This service is provided at our offices in Fort Erie, Niagara Falls, St. Catharines and Welland.

Eligibility

  • 17 - 25 years of age
  • Little to no prior counselling
  • First episode of mental illness requiring treatment

Make a referral

To make a referral by phone, call 905-688-2854 ext. 7353.

Intake calls are answered Monday to Friday, 8:30 a.m. - 4:30 p.m.